Running the Business
Complaint-Response Letter
A measured reply to a client complaint - acknowledge, set out your position item by item, propose to inspect or fix, and keep the paper trail - whether you agree, partly agree, or dispute it.
Medium risk
Check your contract first. Consider a peer review before sending.
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When to use this
- •A client has complained about your work or the bill
- •You want to respond professionally and on the record
- •You need to propose an inspection or a fix